Jen Lang

Website Terms & Conditions

Introduction

Hi there! This website, www.jenlang.com is owned and operated by Jen Lang (that’s me!). If you have any questions or need further information, please contact:

Jen Lang

Address: Fernwood Road, Victoria, BC, Canada

Phone: 1-778-772-7911

Email: hello@jenlang.com

Website: www.jenlang.com

This document sets out the Terms and Conditions you need to be aware of when using this website. Please take a moment to read them, as they set out your important rights and obligations while you use the site. I care about making sure we both know where we stand. When you visit this website, use my services or purchase my products you agree that you are over the age of 13 and willing to be bound by these Terms and Conditions. If you don’t accept this agreement, you should not continue to visit this website or purchase from me.

Disclaimer

On this website you will find blog posts, articles, ebooks, guides, audio recordings, videos, and hints & tips. This information is provided solely for education and personal development.

MY RIGHTS & RESPONSIBILITIES

The information and resources shared on this site are for informational purposes only. It is generalized guidance and not intended to be specific advice. Testimonials and other promised results are no guarantees of your own results should you decide to implement the information contained herein. The information may be modified at any time, including altering or deleting it without notice.

VISITOR RESPONSIBILITIES

The information provided on this site is for personal and non-commercial use only. You are responsible for your own safety and well-being at all times. The site and content creator cannot be held responsible for any unexpected results that arise from using and implementing the information contained on the site.

DOWNLOADS

I am not responsible for any viruses or damage which might occur as a result of downloading material from this site.

EXTERNAL LINKS

I am not responsible for the content of any external sties that may be linked.

THIRD PARTY AND AFFILIATE ADVERTISEMENTS

I am not responsible for the content of any advertisements or affiliate content that are displayed on the site. I have no part in or responsibility for any transaction entered into between you and the advertiser/affiliate business.

SPECIFIC COURSES OR PRODUCTS

Anyone who purchases any product from this site, including, but not limited to 1:1/Small group Coaching, Retreats, online programs, and/or future online products or offerings takes sole responsibility for the outcome of purchasing these products. I cannot be held responsible for unexpected (or no) results, based on the purchase of these products. It is up to you to show up, do the work on a consistent basis, and deliver feedback in order to see results.

Intellectual Property

COPYRIGHT

The content of this website is protected by copyright. No portion of this website may be copied or replicated in any form without the written consent of the website owner. You may use or reference this information for personal, non-commercial use. Content may not be sold or copied without express written permission from Jen Lang. Content may be shared freely on Social Media channels so long as you link back to this site and credit me.

Payment Terms

FORMS OF PAYMENT

Payment may be made in the form of credit card, PayPal, Stripe, Bank Deposit, E-Transfer, or cash.

PAYMENT PLANS

Payment plans are available upon request for all 1:1 and Group Coaching, and Online Courses or Programs or products over $250 USD. Payment is due 24 hours in advance of the first coaching session unless by prior arrangement.

Shipping and Delivery

SHIPPING

In the odd event where you receive a physical object via shipping, I will ask for your address in order to send you the product. If there is a problem with shipping an item and you do not receive it, please contact me directly to sort it out. If the item is something you have purchased and it is lost or damaged (as per shipper’s records), normal channels for recovery/compensation will be used with the shipper. If no resolution can be found within a reasonable period of time (less than 90 days), a refund or a replacement of a similar value will be delivered to you at no cost to you.

DELIVERY

Delivery of online programs and content is through a number of channels that may include (but not be limited to) Skype, Zoom, Thinkific, Facebook, and through my website and related programs. If you make an appointment with me through my scheduling service, you will receive a link to join an online meeting using an online meeting tool. You will receive full instructions on how to use and install this tool when you book/confirm a meeting.

In the event that an online tool does not function, I will try to call you, which is why I request your phone number when you book an appointment.

To get the best out of your appointment and our time together, please make sure you can speak somewhere quiet with minimal distractions.

APPOINTMENT & CANCELLATION POLICY

If you wish to cancel or change a booked appointment, this must happen at least 24 hours in advance of the appointment time. An email notification from my scheduling software will be sent to you 48 hours in advance of your appointment. There is a booking adjustment/cancellation link inside the confirmation email. If you do not show up for a booked appointment, you may re-book at my discretion. If you need to cancel within 24 hours of your appointment time, re-booking is at my discretion.

Returns Policy

The following Returns Policy applies to the following products & services:

  • 1:1 Coaching
  • Small Group Coaching

CHANGE OF MIND

If the client has paid for a service or series and the first session has not yet taken place, and the client changes their mind about purchased service, the client is entitled to a full refund only after they have met with me and discussed concerns and attempted to negotiate a win-win situation for both parties.

MINOR PROBLEM

A minor problem may be classified as a pdf or electronic item being unable to be accessed or downloaded. A minor problem may also be an expired link, the internet cutting out half-way through a call, or similar technological glitch. In the event of such a glitch, we will discuss best solutions – sometimes it may involve re-scheduling the call or meeting, or it may involve fixing the technological issues within a reasonable period of time.

A minor problem may also include illness, family emergency, or similar, that requires re-scheduling a meeting. In the event of a minor problem I will provide a solution or possibility to re-schedule within 7 calendar days of the date of the original problem.

MAJOR PROBLEM

A major problem includes (but is not limited to) you being unable to achieve the results you desire in the period of time of the coaching. Individual results of a coaching experience vary widely based on participation, perseverance, and your motivation. Coaching results are not guaranteed, although please be aware that I will work with you to resolve any issues you may have provided you communicate them to me within the scope of our coaching time together.

In the event of a major problem, you may request the difference between the price paid and the services provided. You are not entitled to a refund for services already provided (ie. You purchased 6 coaching sessions, use 3, and cancel the contract.) A refund will be provided only after a meeting with me to discuss concerns and possible solutions. Refunds are solely at my discretion. There are no refunds available if all coaching appointments have been used.

In the event of a major problem, here are the steps you should take:

  1. Contact me at hello@jenlang.com to discuss solutions within 7 days of discovering/realizing the problem.
  2. You will be provided with a form or a questionnaire to complete stating the major problem, and some proposed solutions.
  3. I or a team member will reach out to you to discuss solutions and/or in the event of an impasse, details for a possible refund.
  4. If a refund is requested, it is solely at my discretion

CANCELLATION OF SERVICE

 

You have the right to cancel a contract for services or supply at any time and for any reason. Cancellation must be received in writing at least 48 hours in advance of the client’s next appointment. Refunds are assessed based on the amount of coaching provided under the contract between you and me (please see Major Problem heading above.) You are not entitled to consideration of a full refund unless delivery of services has not yet commenced. Refund calculations are at my discretion and will be calculated based on the percentage of service provided, subject to a $150 USD refund processing fee.

Visitor Information

RESPECTFUL COMMUNICATION

Communication should be engaging, respectful, curious, and compassionate to your fellow human. Comments on blogs and interactions on this site should be respectful at all times. Any spam, comments of a malicious nature, harassment, or comments that discriminate against people, religion, sexual orientation, skin colour, etc. will not be tolerated and will be deleted immediately and the user will be blocked from the site.

RESPONSIBLE ENGAGEMENT

If you are a member or subscriber to a course or program, the same guidelines for respectful communication apply. Be kind, be compassionate to your fellow human, and engage in discussion/discourse that respects the opinion of your fellow human. Harassment and abusive language will not be tolerated, and you will be removed from the member area/community if repetitive abusive language occurs. Removals are at my sole discretion.

THIRD PARTY CONTENT

Affiliate and 3rd party content may occasionally appear on this site. Any guest blogs and 3rd party content represents the opinion of that party, and not necessarily Jen Lang. If you have any questions about 3rd party content please reach out to us!

AGREEMENTS AND PRECEDENCE

These terms and conditions apply to all services purchased or provided, unless there is a Client Coaching Agreement in place, in which case the Client Coaching Agreement will take precedence.

 

Jurisdiction

This agreement, Terms & Conditions applies within the jurisdiction of the Province of British Columbia, Canada. In the event of any dispute the governing law of Canada will apply.

These Terms & Conditions were last updated in June, 2021