Terms & Conditions for Jen Lang – Inspired. Creative. Communication.
BY VISITING www.jenlang.com YOU ARE CONSENTING TO OUR TERMS & CONDITIONS
Address: (traveling around the world, but home-base is) #### Greenland Drive, Delta, BC V4L 2E3, Canada
Phone: +971 (0)55 597 8657 (until Sept. 30, 2018)
This document sets out the Terms and Conditions you need to be aware of when using this website. Please take a moment to read them, as they set out your important rights and obligations while you use the site. Jen Lang – Inspired. Creative. Communication. cares about making sure we both know where we stand. When you visit this website, use my/our services or purchase our products you agree that you are over the age of 13 and willing to be bound by these Terms and Conditions. If you don’t accept this agreement, you should not continue to visit this website or purchase from us.
On this website you will find blog posts, articles, ebooks, guides, audio recordings, videos, and hints & tips. This information is provided solely for education and personal development.
MY RIGHTS & RESPONSIBILITIES
The information and resources shared on this site are for informational purposes only. It is generalised guidance and not intended to be specific advice. Testimonials and other promised results are no guarantees of your own results should you decide to implement the information contained herein. The information may be modified at any time, including altering or deleting it without notice.
The information provided on this site is for personal and non-commercial use only. You are responsible for your own safety and well-being at all times. The site and content creator cannot be held responsible for any unexpected results that arise from using and implementing the information contained on the site.
Jen Lang – Inspired. Creative. Communication. is not responsible for any viruses or damage which might occur as a result of downloading material from this site.
Jen Lang – Inspired. Creative. Communication. is not responsible for the content of any external sties that may be linked.
THIRD PARTY AND AFFILIATE ADVERTISEMENTS
Jen Lang – Inspired. Creative. Communication. is not responsible for the content of any advertisements or affiliate content that are displayed on the site. We have no part in or responsibility for any transaction entered into between the visitor and the advertiser/affiliate business.
SPECIFIC COURSES OR PRODUCTS
Anyone who purchases any product from this site, including, but not limited to 1:1/Small group Coaching, Retreats, Ready to Speak in Six Weeks online program, and/or future online products or offerings takes sole responsibility for the outcome of purchasing these products. Jen Lang – Inspired. Creative. Communication. cannot be held responsible for unexpected (or no) results, based on the purchase of these products. It is up to the purchaser to show up, do the work on a consistent basis, and deliver feedback in order to see results.
The content of this website is protected by copyright. No portion of this website may be copied or replicated in any form without the written content of the website owner. You may use or reference this information for personal, non-commercial use. Content may not be sold or copied without express written permission from Jennifer Lang. Content may be shared freely on Social Media channels so long as you link back to this site.
FORMS OF PAYMENT
Payment may be made in the form of credit card, PayPal, Stripe, Bank Deposit, or cash.
Payment plans are available upon request for all 1:1 and Group Coaching, and Online Courses or Programs or products over $250 USD. Payment is due 24 hours in advance of the first coaching session unless by prior arrangement.
Shipping and Delivery
In the odd event where you receive a physical object via shipping, I will ask for your address in order to send you the product. If there is a problem with shipping an item and you do not receive it, please contact me directly to sort it out. If the item is something you have purchased and it is lost or damaged (as per shipper’s records), normal channels for recovery/compensation will be used with the shipper. If no resolution can be found within a reasonable period of time (less than 90 days), a replacement of similar value will be delivered to you at no cost to you.
Delivery of online programs and content is through a number of channels that may include (but not be limited to) Skype, Zoom, Thinkific, and through my website and related programs. If you make an appointment with me through my scheduling service, you will receive a link to join an online meeting using an online meeting tool. You will receive full instructions on how to use and install this tool when you book/confirm a meeting.
In the event that an online tool does not function, I will try to call you, which is why I request your phone number when you book an appointment.
To get the best out of your appointment and our time together, please make sure you can speak somewhere quiet with minimal distractions.
APPOINTMENT & CANCELLATION POLICY
If you wish to cancel or change a booked appointment, this must happen at least 24 hours in advance of the appointment time. You will receive an email notification via Acuity Scheduling 48 hours in advance of your appointment. There is a booking adjustment/cancellation link inside the confirmation email. If you do not show up for a booked appointment, you may re-book at the discretion of Jennifer Lang. If you need to cancel within 24 hours of your appointment time, re-booking is at the discretion of Jennifer Lang.
The following Returns Policy applies to the following products & services:
- Ready to Speak in Six Weeks
- 1:1 Coaching
- Small Group Coaching
CHANGE OF MIND
If the client has paid for a service or series and the first session has not yet taken place, and the client changes their mind about purchased service, the client is entitled to a full refund only after they have met with Jennifer Lang and discussed concerns and attempted to negotiate a win-win situation for both parties.
A minor problem may be classified as a pdf or electronic item being unable to be accessed or downloaded. A minor problem may also be an expired link, the internet cutting out half-way through a call, or similar technological glitch. In the event of such a glitch, the client and Jennifer Lang will discuss best solutions – sometimes it may involve re-scheduling the call or meeting, or it may involve fixing the technological issues within a reasonable period of time.
A minor problem may also include client or provider illness, family emergency, or similar, that requires re-scheduling a meeting. In the event of a minor problem the provider will provide a solution or possibility to re-schedule within 7 calendar days of the date of the original problem.
A major problem includes (but is not limited to) client being unable to achieve the results they desire in the period of time of the coaching. Individual results of a coaching experience vary widely based on participation, perseverance, and motivation of the client. Coaching results are not guaranteed, although please be aware that I will work with you to resolve any issues you may have provided you communicate them to me within the scope of our coaching time together.
In the event of a major problem, the client may request the difference between the price paid and the services provided. Client is not entitled to a refund for services already provided (ie. Client purchases 6 coaching sessions, uses 3, and cancels the contract.) A refund will be provided only after a meeting with Jennifer Lang to discuss concerns and possible solutions. Refunds are solely at the discretion of Jennifer Lang. There are no refunds available if all coaching appointments have been used.
In the event of a major problem, here are the steps you should take:
- Contact Jennifer Lang at email@example.com to discuss solutions within 7 days of discovering/realising the problem.
- You will be provided a form or a questionnaire to complete stating the major problem, and some proposed solutions.
- Jennifer or a team member will reach out to you to discuss solutions and/or in the event of an impasse, details for possible refund.
- If a refund is demanded, it is at the sole discretion of Jennifer Lang
CANCELLATION OF SERVICE
A client or customer has the right to cancel a contract for services or supply at any time and for any reason. Cancellation must be received in writing at least 48 hours in advance of the client’s next appointment. Refunds are assessed based on the amount of coaching provided under the contract between the client and Jennifer Lang – please see Major Problem heading above. Client is not entitled to a full refund unless delivery of services has not yet commenced. Refund calculations are at the discretion of Jennifer Lang and will be calculated based on the percentage of service provided, subject to a $50 USD refund processing fee.
Communication should be engaging, respectful, curious, and compassionate to your fellow human. Comments on blogs and interactions on this site should be respectful at all times. Any spam, comments of a malicious nature, harassment, or comments that discriminate against people, religion, sexual orientation, skin colour, etc. will not be tolerated and will be deleted immediately and the user will be blocked from the site.
If you are a member or subscriber to a course or program, the same guidelines for respectful communication apply. Be kind, be compassionate to your fellow human, and engage in discussion/discourse that respects the opinion of your fellow human. Harassment and abusive language will not be tolerated, and you will be removed from the member area if repetitive abusive language occurs.
THIRD PARTY CONTENT
Affiliate and 3rd party content may occasionally appear on this site. Any guest blogs and 3rd party content represents the opinion of that party, and not necessarily Jennifer Lang or Jen Lang – Inspired. Creative. Communication. If you have any questions about 3rd party content please reach out to us!
This agreement, Terms & Conditions applies within the jurisdiction of the United Arab Emirates (until September 30, 2018), and of Canada (continuous). In the event of any dispute the governing law of Canada will apply.